Ships To Worldwide
Shipping Cost Free international shipping (included in our prices)
Carriers FedEx Air Services, DHL Express and similar
In-Stock Items Processed in 1 to 3 business days, delivered within about 10 days after shipping
Made-to-Order Items Ready within about 3 weeks, delivered within about 10 days after shipping
Import Duties Paid by the buyer (DDU)

Shipping Carrier and Tracking

  • Luxury Rattan Handicrafts (LRH) ships orders via FedEx Air Services, DHL Express and similar carriers.
  • Tracking details and carrier information are shared in your shipment confirmation email.
  • For more on international shipping, please see our FAQs.

Shipping Time

  • Our standard shipping time is 10 days once the order is ready to ship. The expected shipping date for each item is shown in the DETAILS section on the product page.
  • In-stock items shipping from our warehouse are usually processed within 1 to 3 business days and delivered within 10 days after shipping.
  • Made-to-order or customized items are ready within 3 weeks and take about 10 days to deliver after shipping.
  • Our customer care team can share an order status update on request.

Taxes and Customs Duties

  • International orders are shipped on a DDU (Delivery Duty Unpaid) basis, so prices shown do not include import duties.
  • As the recipient, you are responsible for any import duties, customs fees and local sales taxes in your country.
  • These must be paid on arrival to release your order from customs. Our shipping partner (FedEx or DHL) will contact you for payment once the order reaches customs in your country.
  • For questions about import taxes, email sales@rattanhandicrafts.com.

Additional Shipping Fees

In some cases, an additional shipping and handling fee may apply if a product is exceptionally large, heavy, or needs special care in transit.

Shipping Estimates

Need a transport quote? Email your address and ZIP code to sales@rattanhandicrafts.com and we will reply with an estimate within 2 to 3 working days.

Insurance

  • Every purchase is insured while in transit until it is delivered to you.
  • If anything arrives damaged, please let us know within 48 hours of delivery.
  • A signature is required on delivery, at which point responsibility for the goods passes to you.
  • If you name someone else as the recipient (for example, for a gift), their signature or delivery at that address counts as proof of delivery.

Important Information

  • Order cut-off times are guidelines only and do not allow for possible payment authorization delays.
  • Estimated delivery times are a guide only and start from the date of dispatch. We are not responsible for delays caused by customs clearance.
  • Orders cannot be redirected once dispatched.
  • All orders require a signature on receipt.