At Luxury Rattan Handicrafts, we take pride in the quality and craftsmanship of every piece we create. If you are not completely satisfied with your purchase, we are here to help.

Return Window 3 days from receiving your order
Damaged or Wrong Item Report within 24 hours of delivery
Exchange Requests Within 3 days of delivery
Refund Method Original payment method
Contact sales@rattanhandicrafts.com

Returns

You can request a return within 3 days of receiving your order. To qualify, the item must:

  • Be unused and in the same condition you received it
  • Be in its original packaging
  • Include all original accessories, tags and documents (where applicable)
  • Come with proof of purchase or your order confirmation

To start a return, email sales@rattanhandicrafts.com. If your return is approved, we will send a prepaid return label (for eligible returns) and clear return instructions.

Returns sent without prior approval will not be accepted.

Damaged, Defective or Incorrect Items

Please check your order as soon as it arrives. If it is damaged, defective, or not what you ordered, email sales@rattanhandicrafts.com within 24 hours of delivery with:

  • Your order number
  • A short description of the issue
  • Clear photos of the product and packaging

Once your claim is approved, we will arrange a replacement, or a full refund if a replacement is not available, at no extra cost to you.

Exchanges

Exchange requests must be made within 3 days of delivery. To be eligible, products must:

  • Be unused and undamaged
  • Be in their original packaging
  • Be shipped back within 15 days of exchange approval

To request an exchange, email sales@rattanhandicrafts.com with your order number and the reason. Unless the item is defective, damaged or delivered incorrectly, return shipping costs for exchanges are paid by the customer.

Non-Returnable Items

  • Custom-made or personalized products
  • Made-to-order furniture and decor
  • Clearance or sale items
  • Gift cards
  • Items marked as Final Sale

Not sure if your purchase qualifies? Please contact us before starting a return.

Refunds

Once we receive and inspect your return, we will let you know the outcome. Approved refunds are issued to your original payment method.

  • Banks and payment providers may need extra time before the refund shows in your account.
  • Original shipping charges (if any) are non-refundable unless the return is due to our error or a verified product defect.

Customized and Made-to-Order Products

Each customized or made-to-order piece is handcrafted specifically for you, and production starts soon after you order.

  • Orders can be changed or canceled within 3 days of purchase.
  • After 3 days, customized or personalized orders are not eligible for a full refund.
  • If production has already started, cancellations may be subject to material, labor and processing costs.

Contact Us

Questions about returns or need help with an order? Our support team is happy to help.
Email: sales@rattanhandicrafts.com