At Luxury Rattan Handicrafts, we take pride in the quality and craftsmanship of every piece we create. If you are not completely satisfied with your purchase, we're here to help.

Returns

We offer a 3-day return policy, allowing you to request a return within 3 days of receiving your order.

To qualify for a return, the item must:

  • Be unused and in the same condition in which it was received.
  • Be returned in its original packaging.
  • Include all original accessories, tags, and documentation (where applicable).
  • Be accompanied by proof of purchase or your order confirmation.

To initiate a return, please contact our Customer Support team at sales@rattanhandicrafts.com.

If your return request is approved, we will provide:

  • A prepaid return shipping label (for eligible returns).
  • Detailed return instructions.

Returns sent without prior authorization will not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 24 hours of delivery by emailing sales@rattanhandicrafts.com.

To help us process your claim promptly, please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and packaging.

Once your claim has been reviewed and approved, we will arrange, at no additional cost to you:

  • A replacement product, or
  • A full refund if a replacement is unavailable.

Exchanges

Exchange requests must be submitted within 3 days of delivery.

To be eligible for an exchange, products must:

  • Be unused and undamaged.
  • Be returned in their original packaging.
  • Be shipped back within 15 days after exchange approval.

To request an exchange, please email sales@rattanhandicrafts.com with your order number and the reason for the exchange.

Unless the item is defective, damaged, or incorrectly delivered, customers are responsible for return shipping costs associated with exchanges.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Custom-made or personalized products.
  • Made-to-order furniture and décor.
  • Clearance or sale items.
  • Gift cards.
  • Items marked as Final Sale.

If you are uncertain whether your purchase qualifies for a return, please contact us before initiating the process.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved, your refund will be issued to your original payment method.

Please note:

  • Financial institutions and payment providers may require additional processing time before the refund appears in your account.
  • Original shipping charges (if applicable) are non-refundable unless the return is due to our error or a verified product defect.

Customized & Made-to-Order Products

Each customized or made-to-order product is handcrafted specifically for your order.

Because production begins shortly after your order is placed:

  • Orders may be modified or canceled within 3 days of purchase.
  • After 3 days, customized or personalized orders are not eligible for a full refund.
  • If production has already begun, cancellation requests may be subject to material, labor, and processing costs.

Contact Us

If you have any questions regarding our Refund & Return Policy or require assistance with your order, our customer support team is happy to assist.

Email: sales@rattanhandicrafts.com